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Navient and AFT members, nationwide class agree to settle loan forgiveness suit

Highland County Press |

American Federation of Teachers brought the suit in October 2018, challenging Navient’s practices with respect to advising federal student loan borrowers about the Public Service Loan Forgiveness program, a federal government relief program that forgives the remaining balance on certain public service workers’ federal student loans after 10 years of making qualifying payments. 

Under the settlement, Navient agrees to enhance its internal practices and policies, including training customer service agents to take additional steps to identify borrowers potentially eligible for relief under the Public Service Loan Forgiveness program and provide them with information about the program and how to qualify.

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