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Drive-Thru Meet-the-Teacher, Netflix Intermissions and Lots of Troubleshooting Emails: What the First Day of (Remote) School Looked Like in One Texas District

The 74 Million |

The bumps were bumpier. The glitches were glitchier.

The San Antonio ISD technology help desk responded to 1,400 calls on day one — more than 10 times the number of daily calls they received when students went to school in person, and well above the daily average for distance learning in the spring. With schools online for at least three weeks and most likely longer, parents and teachers will have some time to get it right.